BofA Move Money Team (or Amending Department for ACH, wire transfer, zelle, scams) - for questions on existing transactions:
BofA Wire Room (Wire Transfer Services), general questions including non-existing transactions. Traces and recalls, investigate wires.
opt 222 - international payments, 2330 - USD transactions
BofA Online Wire Assist Department - general assistance for wires, guidance on how to do wires.